Terms and conditions

Last Update: 3 April, 2024
  • 1. GENERAL
    1. Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website you agree and confirm your consent with the Terms and Conditions.
    2. Copyright © 2024 wildtornado.casino is owned and operated by Dama N.V. that is incorporated under the laws of Curacao with company registration number 152125 and having its registered address at Scharlooweg 39, Willemstad, Curaçao. Dama N.V. is operating under E-gaming license No. 8048/JAZ2020-13 issued by Antillephone N.V. authorized by the government of Curacao. Friolion Ltd. is a company incorporated under the laws of Cyprus with company registration number ΗΕ 419102 and having its registered address at Leandrou, 12A 3086, Limassol, Сyprus. Friolion Ltd. is a facilitating company within DAMA group. DAMA group is operating under E-gaming licenses of Curacao(8048/JAZ2020-13). All payments with Paysafe are made via Dama N.V. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction for online gambling.
    3. Dama N.V. is officially registered by the Government of Curaçao as an Information Provider legally authorised to conduct online gaming operations from Curaçao. Remote gaming licensing and supervision is provided by Antillephone N.V.
    4. The main language of the Casino website is English, and any translation errors are interpreted in favor of the Casino.
    5. The casino operates in the UTC time zone. Please consider when playing and receiving bonuses that all promotions and activities of the casino take place exactly in the UTC time zone.
    6. Bonus Terms are an integral part of these Terms and Conditions. All questions related to bonuses, as well as other issues not covered by these Terms and Conditions, are governed by Bonus Terms.
    1. The Casino reserves the right to unilaterally change these Terms and Conditions may be changed by the Casino when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.
    1. The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.
    2. The Casino accepts strictly adult players (the minimum age is 21) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.
    3. It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations.
    4. By agreeing to these Terms of Use, you confirm that you have reached the age of 21 and/or have reached the adulthood age specified by the jurisdiction of your place of residence, and, following the legislation, you can officially play all games on our website. You also acknowledge that all information provided by you is true, complete, and current. The Company reserves the right to request age confirmation from the player and restrict access to the website or suspend a player account for cases that do not meet these requirements.
    5. Any bonuses are not available to players from Sweden and Finland, including participation in any kind of promotional programs, receiving VIP rewards, as well as exchange of comp points.
    6. Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: Albania (AL), Angola (AO), Barbados (BB), Belgium (BE), Burkina Faso (BF), Cayman Islands (KY), Central African Republic (CF), Congo (CG), Côte d'Ivoire (CI), Czech Republic (CZ), Dutch Caribbean Islands - Curacao (CW), Aruba (AW), Sint Maarten (Dutch Part) (SX), Saint Martin (French part) (MF), Bonaire St Eustatius and Saba (BQ), Eritrea (ER), Ethiopia (ET), France (FR) and its overseas territories (Guadeloupe, Martinique, French Guiana, Reunion, Mayotte, French Polynesia, Wallis and Futuna, New Caledonia), Gibraltar (GI), Greece (GR), Haiti (HT), Hawaii (HI), Iraq (IQ), Israel (IL), Jamaica (JM), Jersey (JE), Korea (KP), Lebanon (LB), Liberia (LR), Libya (LY), Lithuania (LT), Mali (ML), Mauritius (MU), Myanmar (MM), Netherlands (NL), Nicaragua (NI), Pakistan (PK), Panama (PA), Rwanda (RW), Sierra Leone (SL), Serbia (RS), Somalia (SO), South Sudan (SS), Spain (ES), Sudan (SD), Hungary (HU), Russia (RU), Belarus (BY), Ukraine (UA), Turkey (TR), Uganda (UG), United Kingdom (UK), United States of America (US), Yemen (YE), Zimbabwe (ZW), Syria (SY), Iran (IR), Cuba (CU), Portugal (PT), Bosnia and Herzegovina (BA), Montenegro (ME), Georgia (GE), Estonia (EE), Åland Islands (AX), Norfolk Island (NF), Latvia (LV), Bahrain (BH), Mongolia (MN), Croatia (HR), Thailand (TH), Romania (RO), Hong Kong (HK), Bangladesh (BD), Bulgaria (BG), Nigeria (NG), Malaysia (MY), Antarctica (AQ), Tanzania (TZ), Tunisia (TN), Chad (TD), Honduras (HN), Macedonia (MK), Andorra (AD), Trinidad and Tobago (TT), Jordan (JO), Egypt (EG), Guam (GU), Bahamas (BS), Western Sahara (EH), Monaco (MC), Singapore (SG), Cambodia (KH), El Salvador (SV), Liechtenstein (LI), British Indian Ocean Territory (IO), Fiji (FJ), China (CN), Christmas Island (CX), Bolivia (BO), Greenland (GL), Faroe Islands (FO), Palestine (PS), Indonesia (ID), Benin (BJ), Bermuda (BM), Papua New Guinea (PG), Seychelles (SC), South Georgia and the South Sandwich Islands (GS), Vietnam (VN), Taiwan (TW), Ecuador (EC), San Marino (SM), Samoa (WS), Guatemala (GT), Holy See (Vatican City State) (VA), Lao People's Democratic Republic (LA), Dominican Republic (DO), Cook Islands (CK), Tonga (TO), Guernsey (GG), Vanuatu (VU), Virgin Islands (British) (VG), Virgin Islands (U.S.) (VI), Belize (BZ), Oman (OM), Saint Kitts and Nevis (KN), Niger (NE), Gabon (GA), Swaziland (SZ), Ghana (GH), Dominica (DM), Burundi (BI), Bouvet Island (BV), Togo (TG), Northern Mariana Islands (MP), Tokelau (TK), Suriname (SR), Saint Lucia (LC), Sri Lanka (LK), Zambia (ZM), Paraguay (PY), Botswana (BW), Djibouti (DJ), Isle of Man (IM), Saint Pierre and Miquelon (PM), Solomon Islands (SB), Falkland Islands (Malvinas) (FK), Senegal (SN), Cameroon (CM), Cabo Verde (CV), Kenya (KE), Kyrgyzstan (KG), Anguilla (AI), Tuvalu (TV), Cocos (Keeling) Islands (CC), Antigua and Barbuda (AG), Guinea (GN), Brunei Darussalam (BN), Tajikistan (TJ), Sao Tome and Principe (ST), Madagascar (MG), Heard Island and McDonald Islands (HM), Montserrat (MS), Mozambique (MZ), Nepal (NP), Guyana (GY), Guinea-Bissau (GW), Nauru (NR), Turks and Caicos Islands (TC), Bhutan (BT), Namibia (NA), Kiribati (KI), Malawi (MW), Equatorial Guinea (GQ), Saint Helena (SH), Saint Barthélemy (BL), Pitcairn (PN), United States Minor Outlying Islands (UM), Palau (PW), Gambia (GM), Niue (NU), Maldives (MV), Macao (MO), Turkmenistan (TM), Grenada (GD), Micronesia (FM), Timor-Leste (TL), Mauritania (MR), Marshall Islands (MH), Comoros (KM), Azerbaijan (AZ), Algeria (DZ), Slovakia (SK), Armenia (AM), Philippines (PH), Svalbard and Jan Mayen (SJ), American Samoa (AS), Saudi Arabia (SA), India (IN), Poland (PL), Afghanistan (AF), Sweden (SE), Moldova (MD), Iceland (IS), Qatar (QA), Morocco (MA), Costa Rica (CR), Uzbekistan (UZ), Venezuela (VE), Colombia (CO).
    1. Please bear in mind some games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time.
      • NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses. Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
      • All NetEnt Casino Games may not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.

    5. The followed NetEnt Branded Games have some further restrictions in addition to the Blacklisted Territories set out above:
      • In addition to the jurisdictions set out in paragraph 2, Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
      • In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
      • In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories: Indonesia, South Korea.
      • In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories: Anguilla, Antigua Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
      • In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories: Cuba, Jordan, Turkey, Saudi Arabia.
    6. Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.
    7. Players from Canada are not eligible to play the games from NYX (NextGen).
    1. The website allows playing for the following currencies: EUR, USD, NOK, AUD, BTC, CAD, NZD, BCH, USDT, ETH, LTC, DOG, BRL, ZAR, JPY, XRP, BNB, ADA, TRX and CHF.
    1. You are fully responsible for paying all fees and taxes applied to your winnings according to the laws of the jurisdiction of your residence.
    1. By accepting these Terms and Conditions you confirm that you know and understand the rules of the games offered on the Website. It is at your discretion to familiarise yourself with the theoretical payout percentage of each game.
    2. The maximum bet amount for the games is set as follows:
      • Slots : 20 EUR / 20 USD / 200 NOK / 40 AUD / 40 CAD / 40 NZD / 400 ZAR / 100 BRL / 3200 JPY / 20 CHF / 0.0004 BTC / 0.0063 ETH / 0.26 LTC / 0.05 BCH / 120 DOG / 20 USDT / 34 XRP / 0.055 BNB / 28 ADA / 160 TRX.
      • Card Games, Roulette, Lotteries : 20 EUR / 20 USD / 200 NOK / 40 AUD / 40 CAD / 40 NZD / 400 ZAR / 100 BRL / 3200 JPY / 20 CHF / 0.0004 BTC / 0.0063 ETH / 0.26 LTC / 0.05 BCH / 120 DOG / 20 USDT / 34 XRP / 0.055 BNB / 28 ADA / 160 TRX.
      • Bonus Buy Feature : 100 EUR / 100 USD / 1000 NOK / 200 AUD / 200 NZD / 200 CAD / 2000 ZAR / 500 BRL / 16,070 JPY / 100 CHF / 0.00192 BTC / 0.0315 ETH / 1.28 LTC / 0.246 BCH / 590 DOG / 100 USDT / 167 XRP / 0.28 BNB / 141 ADA / 780 TRX.
    1. By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.
    2. The Casino is not liable of any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent any players from uninterrupted play.
    3. In an unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all the wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.
    4. If the Casino mistakenly credit your Player Account with a bonus or winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount and/or the winnings from such bonus will remain the Casino property and will be deducted from your Player Account.
    5. The Casino, its directors, employees, partners, service providers:

      • do not warrant that the software or the Website is/are fit for their purpose;
      • do not warrant that the software and Website are free from errors;
      • do not warrant that the Website and/or games will be accessible without interruptions;
      • shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.
    6. You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.
    7. You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino’s Terms and Conditions in a manner that results in your suspension or permanent barring from participation in the Website.at may arise in relation to your use of the Website or participation in the Games.
    1. Each player can create only one (1) personal user account.
    2. Creating multiple Player Accounts by a single player can lead, at the sole discretion of the Casino, to termination of all such accounts and cancellation of all payouts to the player. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.
    3. Only one Account for each household, IP, PC is allowed.
    4. Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.
    5. The website can only be used for personal purposes and shall not be used for any type of commercial profit.
    6. You must maintain your account and keep your details up-to-date.
    7. We reserve the right to request your selfie with a document or payment card to verify your identity.
    8. We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Withdrawals may be terminated until the account is fully verified. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeks as from the date of the request for withdrawal, account will be locked, since you have failed to pass the KYC procedure.
    1. The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:
      • participating in any type of collusion with other players;
      • development of strategies aimed at gaining of unfair winnings;
      • fraudulent actions against other online casinos or payment providers;
      • chargeback transactions with a credit card or denial of some payments made;
      • creating two or more accounts;
      • other types of cheating;
      • or become a bankrupt in the country of his/her residence, the Company reserves the right to terminate the user account and suspend and/or cancel all payouts to the player. This decision is at sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right and may be obliged to inform the regulatory bodies of such fraudulent actions performed by the player.
    2. The Casino has zero tolerance to advantage play. Any Customer who will try to gain an advantage of casino welcome offers / other promotions and opportunities agrees that the casino reserves the right to void bonuses and/or any winnings from customers as well as the right to block the Account and suspend and/or cancel all payouts to the player, for the reasons of:
      • use of stolen cards;
      • chargebacks;
      • creating more than one account in order to get advantage from casino promotions;
      • providing incorrect registration data;
      • providing of forged documents;
      • using resources that provide an advantage (math machines and computers, software or other automated systems) and all other things that are designed specifically to have an advantage on the casino;
      • using strategies that take advantage of any software bug or failure;
      • any other actions which may damage the Casino.
    3. In the event of chargeback at the account, the casino reserves the right to:
      • charge the player a sum equivalent to the players available balance funds in order to compensate damages and expenses suffered by an incurred as a result of chargeback;
      • claim further damages and financial losses from the player by contacting them via one of the methods provided during the registration process (i.e. phone, e-mail, etc.);
      • close player's personal account and/or discard all and any winnings gained as a result of such act or attempt to act.
    4. The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.
    5. In order to verify player`s account casino management require documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet, the current date and "Wild Tornado" sign must be indicated next to any documents. In case player doesn’t have an opportunity to provide documents in above-mentioned alphabets casino reserves the right to demand video verification where player shows his/her documents.
    6. The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or, change any games or events being offered on the Website.
    7. Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.
    8. Every deposit made in our casino must be wagered. Please note that if you request a withdrawal, the total amount of bets placed on slots since the last deposit should be three (3) times greater than the deposited amount.
      The deposit turnover requirement may vary depending on the player’s level:
      • Levels 1-9: Deposit wager x3
      • Levels 10-13: Deposit wager x2
      • Levels 14-15: Deposit wager x1
      The sum of bets placed on table games must exceed ten (10) times the amount of the deposit, regardless of the player’s level.
    9. For the casino to verify a player and his/her additional documents, a player is given a period of 20 business days to provide all necessary documents upon request from the casino. If he or she fails to fulfill this request within 20 business days period from the moment of the request, the casino reserves the right to write off a player’s winnings.
    10. The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.
    1. The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as various alternative payment methods. Please note that all payments with Paysafe are processed via Dama N.V. You can contact our support team at [email protected] to inquire about the payment methods which are most favorable for your country of residence.
    2. The Company does not accept third party payments. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts.
    3. Kindly note that due to the nature of cryptocurrencies, deposit limits cannot be applied to the deposits made through CoinsPaid payment system. If you want to limit your gambling in the casino, please, use any other available option.
    1. The minimal amount for withdrawal is 50€ or an equivalent. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.
    2. The period of processing requests for withdrawals is from 0 to 24 hours.
    3. The Casino reserves the right to check your identity prior to processing payouts and to hold withdrawals for the time needed to check your identity. In case you provide false or incompleted Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email. Reporting by the Casino to applicable regulatory bodies of actions performed by the player may be required.
    4. The Website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country.
    5. For Visa, the following countries are not supported: Bangladesh, Cambodia, Hong Kong, India, Indonesia, Japan, Korea, Macau, Malaysia, Nepal, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Thailand, USA, Vietnam.
    6. For Mastercard, only the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and United Kingdom.
    7. Please note that even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.
    8. The internal operating currency of the Website is Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino's payment processing system.
    9. All Bank Transfer payouts are processed within three (3) banking days. Please mind that you will not be able to request a Bank Transfer for USD payouts.
    10. You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Casino and are in our experience limited to the equivalent of EUR 16.
    11. The maximum withdrawal amount in principle processed to a player is:
      • 2,500 € / 2,500 USD / 25,000 NOK / 5,000 AUD / 5,000 CAD / 5,000 NZD / 50,000 ZAR / 12,500 BRL / 401,200 JPY / 2,500 CHF / 0.048 BTC / 0.8 ETH / 32.1 LTC / 6.1 BCH / 14,735 DOG / 2,500 USDT / 4,150 XRP / 6.8 BNB / 3,538 ADA / 19,460 TRX per day.
      • 5,000 € / 5,000 USD / 50,000 NOK / 10,000 AUD / 10,000 CAD / 10,000 NZD / 100,000 ZAR / 25,000 BRL / 802,400 JPY / 5,000 CHF / 0.0096 BTC / 1.6 ETH / 64.2 LTC / 12.18 BCH / 29,500 DOG / 5,000 USDT / 8,310 XRP / 13.6 BNB / 7,085 ADA / 38,910 TRX per week.
      • 15,000 € / 15,000 USD / 150,000 NOK / 30,000 AUD / 30,000 CAD / 30,000 NZD / 300,000 ZAR / 75,000 BRL / 2408,000 JPY / 15,000 CHF / 0.288 BTC / 4.75 ETH / 192.55 LTC / 36.54 BCH / 88,510 DOG / 15,000 USDT / 24,900 XRP / 40.8 BNB / 21,270 ADA / 116,750 TRX per month.
      Unless otherwise specified in the Terms Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion.
    12. If you win more than €15,000, the Casino reserves the right to divide the payout into monthly instalments of maximum €15,000 until the full amount is paid out.
    13. The Casino reserves the right to transfer funds in a way different from the payment method specified by the Gambler.
    14. All progressive jackpot wins will be paid in full.
    15. Finally, please keep in mind the Casino is not a financial institution. Your account will thus not bear any interests and no conversion or exchange services will be offered at any time.
    1. A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account.
    2. If you have funding your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.
    3. Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.
    4. In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, and notify all the appropriate authorities and parties.
    5. All costs that may occur upon refund procedure are on the player.
    1. An inactive (dormant) account is a Player Account which a player has not logged into or logged out of for twelve (12) consecutive months. If your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current balance of your account, if less) as long as the balance of your account remains positive.
    2. You authorise the Casino to debit this fee from your Player Account on the beginning of the month following the day on which your account is deemed inactive, and on the beginning of every subsequent month that your account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is re-activated.
    1. You agree that any claim and/or cause of action arising out of or related to these Terms and Conditions or a service provided by the Casino must be filed within one (1) year after such claim or cause of action arose.
    1. You are free to contact our customer service team via chat or write straight to [email protected] to provide any complaints regarding our services.
    2. Complaints are handled in the support department and escalated in the organisation of the Casino in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.
    3. Casino is to acknowledge a complaint started by the account holder only. It is forbidden to and you can therefore not assign, transfer, hand over or sell your complaint to the third party. Casino will dismiss the complaint if the matter is handed over to be conducted by the third party and not the original account owner.
    4. In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
    5. When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.
    1. You can not assign, pledge or transfer ownership under any title whatsoever to claims arising from these Terms and Conditions, the use of the Website or participation in the Games against the Casino without consent of the Casino. This prohibition is designed as a non-transferability clause ex article 83 paragraph 2 of book 3 of the Civil Code and includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, entity in any way shape or form.
    1. All disputes which may arise between you and the Casino including their successors in title under general or special title as a result of these Terms and Conditions or as a result of further agreements and other acts in connection with these Terms and Conditions shall be settled exclusively by arbitration in Cyprus and in accordance with Cyprus Civil Procedure Rules.

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